Privacy Policy

Maintaining the privacy and security of your personal information is extremely important to us. This policy sets out what personal data we may use and hold, how we use it and what we do to keep it secure. It also explains why we collect personal data, as well as your rights over any personal information we hold about you.

The Privacy Policy applies to our websites and any and all other interactions you may have with us, whether as website user, EFT client, course or group workshop participant.

If you have any questions about our privacy practices, please contact us on lizzie@theemotionalwellbeingcompany.com. 

What personal data we collect

The personal data we hold about you and/or your employees may include:

• Your name, phone number, date of birth, email address, emergency contact details
• Emails and email attachments, SMS/Whatsapp messages we have exchanged.
• Any form(s) you complete at the beginning of our work together. 
• Brief notes for each EFT or training session.
• Audio/video files of our online sessions, if you have given consent/requested for these to be recorded.

How we keep your personal data secure

• Your personal information with us is electronic data and is stored on our internal cloud system, which is password protected.
• Your phone number is stored in your client file on our internal cloud system, which is password protected. If you have provide consent, your practitioner may contact you via Whats App or Messenger, in which case those Apps may include your full name. Our phones are code-locked and kept secure at all times.
• Transactions are processed through our Setmore booking system and/or via Bank transfer or PayPal should this have been agreed directly with your practitioner. In this case, your full name will be recorded on any invoice. Our internal financial records are recorded using your first name and initial of surname only.
• Our email correspondence is password-protected and our email service provider ensures that the emails are secure and encrypted.
• Due to insurance purposes and to ensure the sessions are tailored specifically to you, sessions records are stored electronically on our internal cloud system and on a password-protected device.
• Audio/video files are encrypted and password-protected and do not contain your surname in the file title.
• Appointments are booked in using our electronic calendar with your first name only. The name and email address that you entered when using our calendaring app is stored securely within that app (Calendly).

Our purposes for holding your personal data

• To be able to communicate with you via phone and email as necessary.
• So that we have a record of your attendance and a note of important factual information that may be of significance in our work together.
• To provide you with appropriate and individualised services
• To ensure that, if I found that there was serious risk to you, or to a vulnerable person or child, I could take appropriate safeguarding action.
• It is a requirement of our insurance provider, Balens and, for financial information, a requirement of His Majesty’s Revenue and Customs (HMRC).
• With your consent, to send you information about our services or other EFT-related information in the form of e-newsletters, advice, articles. You may withdraw this consent at any time by clicking an unsubscribe button or emailing us on lizzie@theemotionalwellbeingcompany.com 

How long we keep your personal data

• Our insurance provider, Balens, requires us to keep any client records for 7 years after completing EFT sessions. HMRC requires financial information to be kept for 7 years.
• After 7 years from completion of our work together, we may permanently delete all electronic data. You can ask us specifically to delete your records if you wish, otherwise we may retain your records indefinitely. If we retain records it is so that we can provide you with the best possible service should you want to work with us at some future date.

Your legal rights in relation to the personal data we hold

• You have rights under data protection laws in relation to your personal data. These include:
• the right to be informed about the collection and use of your personal data. This is the purpose of providing this policy document.
• the right of access to, and to receive a copy of the personal data that we hold about you. If you would like to receive this, or to make any other requests relating to your personal data, you may make your request verbally or in writing. However, it will help us respond most efficiently if you contact us via email on lizzie@theemotionalwellbeingco.com. The name of our Data Controller is Louise Grant. We will respond to your request within 30 days wherever possible.
• the right to have inaccurate personal data rectified, or completed if it is incomplete.
• the right to have personal data erased. This right is not absolute and only applies in certain circumstances.
• the right to request the restriction of processing of your personal data. This right is not absolute and only applies in certain circumstances.
• the right to object to the processing of your personal data in certain circumstances. You have an absolute right to stop your data being used for direct marketing. For other purposes the right applies only in certain circumstances.
• You can find out more about your data protection rights here https://ico.org.uk/for-the-public/

Disclosures of personal data to third parties

• We never sell or share your personal data other than in a limited number of circumstances in which we may share your personal data and other information with third parties, either
• to ensure the effective functioning of our website and web-based services
  or
• for any of the following legitimate reasons related to therapeutic work
• where required by a court of law
• if your safety or that of a vulnerable adult or child is imminently at risk
• if you request and/or give us consent to share your information with another health professional for the purposes of improving your care

Company Information

The Emotional Wellbeing Company is registered in England and Wales.

• Company Number: 16157519
• Registered Office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB